Purpose and scope
This Self‑Exclusion Policy governs the use of Xhjili’s gambling platform. It applies to all registered users who elect to suspend or terminate access to Xhjili products and services for a defined period. Xhjili will implement self‑exclusion consistently across all products and services under the same account.
Time‑Out (short break)
A Time‑Out is a temporary suspension of all betting activities and related interactions for a selectable period. During Time‑Out you will be unable to deposit or withdraw funds, place bets, or access Xhjili products. The available Time‑Out periods are shown in your Account Profile. A Time‑Out may be revoked only after the initial request has been submitted, and revocation is available after a minimum elapsed period of 24 hours from the start of the Time‑Out.
Self‑Exclusion (extended break)
Self‑Exclusion provides a longer‑term reduction or cessation of activity on Xhjili. The process is initiated by a written request sent from the email address registered to your Xhjili account. The request must clearly specify the period for which Self‑Exclusion is sought. After the initial request, there is a 24‑hour cooling‑off window during which the account is protected from activity. Following the cooling‑off period, Xhjili will present the available Self‑Exclusion periods for selection. You must respond by email to confirm the chosen period. If no response is received within a further 24 hours, your account may be reopened and confirmed by email.
During the Self‑Exclusion period, your Xhjili account will be disabled and you will not be able to deposit or withdraw funds for the duration of the period. Self‑Exclusion does not automatically restore access at its conclusion; restoration requires a written request after the expiration of the period.
Periods and variations
Pre‑selected Self‑Exclusion periods include defined options (for example, three months, six months, one year, or three years). Xhjili may not modify the length of a pre‑selected period. In excess of three years, account termination may be considered with a return of eligible funds in accordance with standard withdrawal policies. No alternative periods can be substituted outside the pre‑selected options during the Self‑Exclusion process.
Effects and restrictions during Self‑Exclusion
During any Self‑Exclusion, the account is disabled and no gambling activity is permitted. Deposits, withdrawals, bets, and access to Xhjili products are blocked for the period. You will not receive promotional material while self‑excluded. Xhjili may implement technical measures to prevent access from associated accounts or devices; however, it cannot guarantee prevention in all circumstances where the user has created or altered registration details on other accounts or where third‑party access is obtained.
Financial protection and account limits
You may impose limits on spend, losses, or time within the relevant sections of your account at any time. If you exceed a self‑imposed limit, further actions related to that limit will be restricted. To revoke a limit or exclusion, you must submit a written or electronic notice. Xhjili will consider such requests but may deny them in its absolute discretion. Xhjili will take reasonable steps to ensure adherence to Self‑Exclusion procedures and to minimize promotional material reaching excluded users.
Reactivation and restoration of access
There is no automatic reactivation following the expiration of a Self‑Exclusion. To restore access, you must submit a written request after the expiration of the exclusion period. Xhjili will verify the request in accordance with standard account‑opening and identity procedures and respond by email with confirmation or further instructions. You should be aware that access restoration is subject to compliance checks and may require additional verification before any gambling activity is re‑enabled.
Data handling and communications
All self‑exclusion records are processed in accordance with Xhjili’s Privacy Policy and applicable data‑protection requirements. Communications about Self‑Exclusion will be sent to the email address registered to your Xhjili account. Xhjili maintains appropriate records of exclusion actions for compliance and monitoring purposes.
Support and guidance
If you consider you may have a gambling problem, seek appropriate professional support. You may contact licensed gambling‑support services or healthcare professionals in your jurisdiction for confidential guidance. Xhjili does not substitute professional treatment but will support users in taking responsible steps, including facilitating access to help resources where available.
Compliance and contacting us
To initiate Time‑Out or Self‑Exclusion, submit your request via the designated channel from the registered email address associated with your Xhjili account. For questions about this policy or to discuss options, contact Xhjili’s compliance team through the official customer support channel. Xhjili reserves the right to modify this policy in response to applicable laws, regulations, and internal risk controls. Changes take effect on notification date and apply to all current and future self‑exclusion requests.